At Skin Facialist, we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.

We offer a 100% money back guarantee on products returned. We'll gladly accept returns for any Skin Facialist products purchased from Skin Facialist and will issue a full refund upon receiving your items within 30 days of the PURCHASE date. 

Can I return my purchase if I'm not happy with it? 

Under EU law, a customer has the right to return any product for a 14 day period after point of sale. The returned product must be in its original condition which is resalable in order to qualify for a full refund.

Products which have been opened are not eligible under Skin Facialist's return policy due to hygiene reasons. No exceptions. Please note that any original shipping costs are non-refundable, and we do not cover any costs for handling charges or return shipping.

What if I have a reaction?

Should you have a skin response to your product, please also contact our customer service team as soon as possible on +44 7469 635 444 or  team@skinfacialist.co.uk 

Can I get a refund on my order if I'm not happy with it? 

Our bundles were created with results in mind and we are committed to helping our customers reach their goals. However, we understand that good things take time!

Most people need at least 3 months to see any noticeable changes in skin health, some see results much faster. But we are confident that if our science backed solution is a good fit, you should see at least some visible progress after this time period (with consistent use).

So, if you have been consistently using the products correctly for 90 days or we offer a full refund.

Please note: Refunds can only be processed within 6 months from when an order is placed.

How will I know if my refunds have been processed? 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Can I change or cancel my order? 

Want to change an address or place your order on hold?

Once an order is placed, it can only be changed up until when the order has been picked by our fulfilment team and provided with a tracking number. 

When an order is processed, a shipping confirmation email will be sent, not to be confused with the order confirmation email.

Once the shipping confirmation is provided then it is too late to change the order.

Want to cancel an order?

Once an order has been dispatched, it is not possible to cancel it. Once received, the products must then be returned unopened in their original, resalable condition in order to be eligible for a full refund. Please note that 

I placed multiple orders, can they be sent as one parcel?

It’s not possible to merge orders. Once any individual order is placed, it generates a work request with our fulfilment team.

If it’s absolutely necessary you may cancel all orders before they are fulfilled and make a brand new order with all the required products, this should then come as one package.

Contact Customer Care on: team@skinfacialist.co.uk or via Chat, who will happily try to fix any mistakes that might occur with your order.

Once the shipping confirmation is provided then it is too late to cancel or make any change to the order.

We love hearing from you and if you have any questions, please feel free to reach us at team@skinfacialist.co.uk

Text/SMS: +44 7469 635 444